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青旅前台日常英语口语

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我刚刚到某青旅工作,我们店长要求我总结一下青旅前台的常用口语。
我请教了我的南非网友Lu Ke,我们一起完成的这份总结,分享给大家

这篇总结是根据我们青旅的实际情况,其他地方的青旅可以换一些词然后套用



前台常用口语

孟洛&Lu ke

情景一:入店登记

May I see your(have your) passport?

我可以看一下你的护照吗?

Welcome to our hostel ,please show me your passport


关键词:Passport  [ˈpɑ:spɔ:t]护照

情景二:向客人介绍公共浴室和公共厕所

Here’s the public shower room/bathroom.这是公共浴室。

Here’s the public toilet/washing room.这是公共厕所。


情景三:客人退房

客人可能会说:

[-I’m going to leave tomorrowI want to leave the hostel tommorrow/I will leave thehostel tomorrow,can you help me to handle the check-out?/

--help me check out./

--I wanna check out.]

--okay,sure,may i see your deposit?

关键词:deposit押金


或者,直接拿一张押金条对客人说:Do you have this piece of paper?


如果对方说的没听懂,可以反问一句:

[Do you want check-out?

Do you wanna leave ?

Don’t you wanna stay?

Do you have to go?]

如果对方给出的是肯定回答,则说明客人确实想退房


情景四:客人续订

客人可能会说:

[’d like to extend my stay,Do you have anyrooms available?

I wanna stay a few more days,help mecheck-in please.

I wanna book this room a few more days ifit’s available.]

如果没听懂,可以反问一句:

Would you like to extend

如果得到了肯定的回答,则说明客人确实想续订


情景五:客人退订


客人可能会说:

[-
I want to leave now,can you help me cancelmy booked?(i would like to cancel my bookings,please can you assist me?)

--I am leaving this town, please check out.

--I want to check out , please.]

如果没听懂,可以反问一下:

You want to cancel your booking?

如果得到的是肯定回答,则说明客人想退订



情景六:客人询问周边旅游景点
客人可能会问:
--Are there any places of interest nearby?/please tell me some interesting places to visit.
回答:
--During the day,you can take bus fifty-three or eight-one to the longmen grottoes and you can take bus fifty-three or fifty-eight to the old city at night,where there are delicious food and interesting scenes.


情景七:客人让前台帮忙叫出租车
客人可能会说:
[-Can you help me call a taxi?
--I wanna order a taxi.
--where can I get on a taxi?]
如果没听懂,可以反问一句:
You want me to order a taxi for you?
如果得到的是肯定回答,则说明客人确实是想让你帮他叫出租车。

注:在英式英语中,出租车是taxi。美式英语,出租车是cab

情景八:客人想报团
客人可能会这样问:
[-Are there any organised tours in this city(in your hostel)?
-- I’m gonna stay a few more days and I wanna go travelling,where can I get this information?
--hey , I wanna go traveling with an organization which only aims to foreigner can you show me\help me find some ,please?]

回答:
--we have two routes,over there(指向店里的广告牌)


情景九:客人想用餐
客人可能会说:
[-Does your hostel cook and serve meals?
--where can I have meals?
--where is the canteen?
--I’m hungry , does your hostel provide noodles?
--it’s lunch time,when shall we have our lunch?
--I’d like some milk in my lunch ,thank you.]

回答:
--yeah,of course,wait a sec/wait a mintes/hold on a sec(然后去拿菜单)(把菜单递给客人)Here is the menu.

情景十:客人询问到火车站怎么去



客人可能会这样问:
[-Could you tell me ,how to get to the railway station?
--are there any buses to get to the Luoyang station?
--I’m leaving , please show me the way to Luoyang station.
--would you mind me asking you the way to railway station?]

回答:
--There’re a lot of stations of Luoyang,Which one do you want to go(或直接说:Which one?)Longmen station or Luoyang station or guanlin station?

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{:11_345:}
I want to roam about and see all the wide world.</strong>

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还可以加一些常见的预定,询问房间,价格,服务之类的,再接再厉
I want to roam about and see all the wide world.</strong>

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谢谢分享~对我很有帮助已收藏~马上就要去当义务临工了正在发奋图强{:11_314:}

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